PRACTICAL INFORMATION
Patient Information
Last updated 24.09.2026
About the treatment
Patrick Batiste is an authorised psychologist registered in the Danish Patient Safety Authority's register of authorised healthcare professionals under authorisation ID: 0HGBK.
Psychological treatment provided by the practice constitutes healthcare and is subject to the rules and professional obligations applicable to authorised healthcare professionals.
On the website and in ordinary communication, I primarily use the term client. Under Danish healthcare legislation, you are considered a patient when receiving healthcare treatment.
Treatment is planned based on your individual situation, your needs and the issues for which you are seeking help. The content, goals and treatment methods may therefore vary from person to person.
Information and consent to treatment
Psychological treatment requires informed consent.
This means that you must receive the information relevant to your decision about whether you wish to receive the proposed treatment. Information and consent form an ongoing part of the treatment process and are adapted to the individual situation.
Consent to treatment is normally given verbally and does not generally need to be provided in writing.
You may ask questions about the treatment at any time, reconsider previous decisions, withdraw your consent and end treatment.
This page provides general patient information and does not replace the individual dialogue about information and consent that takes place as part of treatment.
Confidentiality
As an authorised psychologist, I am subject to a duty of confidentiality regarding information I become aware of through your treatment.
As a general rule, health information and other confidential information about you will therefore not be disclosed to relatives, public authorities or others without your consent.
There are statutory exceptions to the duty of confidentiality. In certain circumstances, information may be disclosed without consent where this is required by law or necessary due to significant considerations concerning you or other people.
If it becomes relevant to involve a relative or another third party in your treatment, we will normally discuss this first and clarify what information, if any, may be shared.
Patient records
As an authorised psychologist, I am required to maintain a patient record concerning your treatment.
The record contains the information necessary to document and support the treatment, for example relevant information about the reason for seeking treatment, assessments, treatment, significant professional considerations, and information and consent.
The patient record is maintained electronically and stored securely. Patient records must generally be retained for at least five years from the date of the most recent entry.
Maintaining a patient record is a healthcare obligation and therefore does not depend on separate consent under the GDPR.
You can read more about the specific processing of your personal data and the systems used in the Privacy Policy.
Access to your patient record
As a general rule, you have the right to access and receive a copy of your patient record.
If you wish to request access, you can contact me directly at kontakt@patrickbatiste.dk.
A request for access must be handled as quickly as possible and generally within seven working days.
In certain circumstances, limitations to the right of access may apply under Danish healthcare legislation.
Clients aged 15–17
Young people aged 15–17 may generally provide informed consent to treatment themselves when they are capable of understanding the treatment situation and safeguarding their own interests.
The person holding parental responsibility must generally be informed and involved. How this takes place in practice depends, among other things, on the young person's age, maturity, circumstances and the nature of the treatment.
The duty of confidentiality also applies when working with young people. What information may or must be shared with parents or others depends on the applicable rules concerning confidentiality, parental involvement and an individual assessment of the situation.
Payment by a parent or another person does not in itself give that person access to information about the treatment beyond what is permitted under the rules on confidentiality and parental involvement.
Online sessions
Online sessions are conducted via Microsoft Teams and are subject to the same professional requirements, rules on confidentiality and patient-record obligations as sessions at the clinic.
For online sessions, you are encouraged to be in a quiet and private place where you can speak without being disturbed.
You are responsible for having a sufficiently stable internet connection and a device with functioning audio and camera.
Further information about the processing of personal data in connection with online sessions can be found in the Privacy Policy.
Emergency help and crisis situations
The practice is not an emergency or 24-hour treatment service, and contact by email, telephone or booking system cannot be expected to receive an immediate response.
If there is an immediate danger to yourself or another person, call 112.
If you urgently require psychiatric or medical assistance but there is no immediate danger to life, you should contact your GP, the out-of-hours medical service or the relevant regional emergency service.
If, during a course of treatment, you require a type of support that cannot be provided safely and appropriately by the practice, I will, where possible, help clarify appropriate next steps or alternative treatment options.
Complaints about treatment
If you are dissatisfied with your treatment, you are always welcome to raise the matter with me first if you wish.
Complaints concerning healthcare provided by psychologists may be submitted to the Danish Patient Complaints Authority (Styrelsen for Patientklager).
The Danish Patient Complaints Authority handles, among other things, complaints concerning healthcare treatment and breaches of patient rights.
Patient compensation
If you believe that you have suffered an injury in connection with healthcare treatment, you may investigate whether you are eligible for compensation through Patienterstatningen (the Danish Patient Compensation Association).
Treatment provided by privately practising authorised psychologists is covered by the Danish patient compensation scheme.
Terms, privacy and contact
Information about prices, booking, payment, cancellations and missed appointments can be found in the Terms and Conditions.
Information about the processing of personal data, data security, data processors, retention and your data protection rights can be found in the Privacy Policy.
If you have questions about this Patient Information or about your treatment, you are welcome to contact:
Psykolog Patrick Batiste
Fredensgade 29, 1. tv.
8000 Aarhus C
Denmark
Tel.: +45 44 10 80 00
Email: kontakt@patrickbatiste.dk